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Return and Refund Policy

Goods purchased from Hard Shell , USA can be returned within 30 days of delivery provided they have not been used and are in a resalable condition.

Before returning any items the customer must telephone us for a Returns Authorization Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.

Goods must be returned ‘as sold’, with all paperwork, RAN , accessories at customers expense.

Returned goods must be complete, unused and in ‘as new’ condition.

Any damage caused by insufficient wrapping or packing on goods being returned is the responsibility of the customer who may then be able to make a claim against the carrier used to return the goods.

Refunds are made only to the credit/debit card used for the original purchase.

Hard Shell, USA reserves the right to inspect, repair, and/or replace items being returned as damaged or defective at our discretion. Product returns are subject to a 20% restocking fee. Exception: If a shipping or order error occurs that is our mistake, we will pay for return shipping charges and the restocking fee will be waived.

Restrictions on returns include worn, altered or customer-damaged items. Please allow 7-10 business days from our receipt of your return to process a credit refund or exchange.

CUSTOM MANUFACTURED AND SPECIAL ORDER ITEMS ARE NOT RETURNABLE OR REFUNDABLE

Local, State and Federal Open Accounts

Hard Shell, USA™ offers local, state and federal agencies the option to establish Open Accounts (Net 30) by providing the following information:

  • Signed request on Department or Agency letterhead by Chief, Department Head, Director or other person with authority requesting “Net 30” terms.
  • Billing address (U.S. Accounts Only)
  • Name(s) of designated purchaser(s)
  • Shipping address, telephone and fax number, email addresses of designated purchasers.
  • Credit application may be required to set up a new account