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Warranty Terms

For your protection and safety, please read the warranty information below.

Limited warranty for soft body armor systems

Subject to the Qualifications and Limitations contained herein, Hard Shell USA, LLC warrants that:

The ballistic panel portion(s) of the body armor system(s) sold in connection herewith shall be free from defects in material and workmanship for a period of sixty (60) months after the date of issue.

The outer shell carrier portion(s) of the body concealed armor system(s) sold in connection herewith shall be free from defects in material and workmanship for a period of eighteen (18) months after the date of issue. The outer shell carrier portion(s) of the tactical armor system(s) sold in connection herewith shall be free from defects in material and workmanship for a period of twelve (12) months after the date of issue.

A. Qualifications

Each body armor system sold by the Company is an integrated system consisting of an outer shell carrier and multiple ballistic panels. Body armor systems always should be worn in accordance with the Use and Care instructions contained in the applicable Use and Care Manual accompanying each body armor system sold by the Company.

This warranty does not apply if the Company’s examination determines that the body armor system has been subjected to misuse, abuse, accident, neglect, alteration, breakage, interruption, damage, improper storage, or handling, or unauthorized repair or service. Failure to closely follow the use and care instructions contained in the use and care manual accompanying this product will automatically void this warranty in all respects, including but not limited to voiding any ballistic performance warranty.

Any body armor system that has been heavily worn (for example, moderate-to-heavy set wrinkles throughout the ballistic panels, open breaks in the outer shell carrier or ballistic panel fabric, the outer shell carrier is heavily stained and worn), regardless of its age, shall be deemed to be abused and automatically voids this warranty in all respects including but not limited to, voiding any ballistic performance warranty.

B. Limitations

This warranty is the sole and exclusive warranty by the Company relating to its body armor system(s). It shall not be enlarged by any representations, descriptions, course of dealing, trade usage, rendering of technical advice, service, samples, models, or otherwise. Furthermore, it shall not be altered or expanded by any acts, statements, or agreements of any dealer, employee, or agent of the Company (other than by a duly authorized officer of the Company). The company makes no other warranties express, implied, or statutory; including without limitation any implied warranty of fitness for a particular purpose or merchantability.

In no event shall the company be liable for any punitive, exemplary, or consequential damages, anticipated or lost profits, incidental damages, loss of time, or other indirect losses or expenses that arise from any cause relating to the company’s body armor system(s), regardless of the form of the action, whether in tort (including negligence), contract, strict liability or otherwise, and regardless of whether the company has been advised of the possibility of such consequential damages.

Not with standing any contrary provision, in no event shall the total liability of the company (together with the liability of its officers, directors, employees, and agents) exceed the purchase price actually paid for the body armor system that gives rise to such liability.
The foregoing disclaimers are subject to any applicable laws that regulate product warranties.

C. Limited Remedies

The Company’s warranty liability is solely and exclusively limited to replacement, repair, or pro-rated purchase price credit (at the Company’s sole election) for any body armor system returned pursuant to this warranty during an applicable warranty period.

Failure to closely follow the instructions and the warnings contained in this warranty and in the use and care document accompanying this product automatically voids this warranty in all respects including, but not limited to voiding any ballistic warranty, and could lead to serious injury or death.

Inspection, care, cleaning and use of concealed and tactical armor.

This document must be read completely and followed by all persons who will have the responsiblility for wearing, serving or inspecing body armor. Failure to closely follow the instructions and warnings contained in this care, cleaning and use manual automatically voids the warranty in all respects including, but not limited to voiding any ballistic warranty, and could lead to serious injury or death.

Formal Inspection

The protective panels and outer carrier (armor system) must be formally inspected no less than very six (6) months from date of purchase. At each inspection a written record must be maintained with the following information recorded:

  • Date of inspection
  • Person conducting inspection
  • Panel (front and back) serial numbers
  • Description of any excessive wear or abuse of the armor system. Which could be, but not limited to, any armor system that has been heavily worn (moderate-to-heavy set wrinkles throughout the ballistic panels, open breaks in the outer shell carrier or ballistic panel fabric, the outer shell carrier is heavily stained and worn).

If any defects or abuse are found in the armor system it must be removed from use and returned to Valley Operational Wear for a detailed inspection and repair or replacement.